User Data Deletion Policy & Instructions
We respect your data sovereignty. Learn how to disconnect third-party integrations, revoke Meta (Facebook/Instagram) permissions, and request complete data purging from Syntoric.
Compliant with Meta Platform Terms, GDPR Article 17, and CCPA
Syntoric complies fully with Meta's Platform Data Deletion requirements. Users whose accounts are connected to Syntoric via Facebook, Instagram, or any third-party provider have the right to request the permanent deletion of their data at any time without fees or penalties.
1. How to Request Data Deletion
Option A: Delete Data via Facebook Account Settings (Recommended)
Meta StandardIf you connected Syntoric using your Facebook or Instagram profile, you can revoke permissions and initiate an automated data deletion request directly from your Facebook settings:
- 1Log into your Facebook account and go to Settings & Privacy > Settings.
- 2In the left navigation sidebar, click Apps and Websites.
- 3Locate Syntoric in the list of active connected applications.
- 4Click the Remove button next to Syntoric.
- 5Check the box confirming you wish to delete past activity, posts, or media, then click Remove.
- 6Under the Removed Apps and Websites tab, select Syntoric and click Send Request. Facebook will automatically dispatch a secure Data Deletion request to Syntoric, and you will receive a deletion tracking status code.
Option B: Instant Disconnection via Syntoric Console
You can instantly revoke connections and wipe cached data inside your platform dashboard:
- 1Sign in to your account on the Syntoric Platform Console.
- 2Navigate to Settings > Integrations > Connected Channels.
- 3Locate the connected Meta / Facebook integration and click Disconnect & Purge Data.
- 4Confirm the warning prompt. The platform immediately revokes all tokens and queues cached records for destruction.
Option C: Direct Privacy Office Request
If you cannot access your account or need assisted verification, send a written request to our Data Protection Office:
Email: contact@syntoric.com
Subject: Meta Platform Data Deletion Request
Please include the email address associated with your Syntoric account and your Meta User ID (found in Facebook Apps and Websites settings under Syntoric details).
2. Scope of Data Purged
Upon receiving a verified deletion request or integration disconnection, Syntoric permanently removes:
3. Deletion Timelines & Verification
- Immediate Revocation: API permissions and OAuth access tokens are invalidated immediately upon disconnection.
- Production DB Purge (24 to 48 Hours): Active database records, cached media metadata, and profile references are permanently deleted.
- Backup Expiration (30 Days): Encrypted snapshot disaster-recovery archives rotate and expire within 30 days, leaving zero trace of your data.
4. Frequently Asked Questions
Need assistance with data deletion?
Our privacy engineers are available to expedite manual requests or issue verification certificates.